General Conditions of Sale and Supply

The following terms and conditions shall apply to all our deliveries, unless expressly agreed otherwise in writing. Any purchasing conditions of the customer are hereby expressly rejected and shall not form part of the contract.

All descriptions, data and illustrations of the items listed in our sales documents (data sheets, brochures, offers, order confirmations and invoices) are non-binding. We reserve the right to make changes for reasons of development or sales.

Prices stated in our offers and price lists are quoted in Swiss francs, plus VAT; in Europe and Asia they may also be quoted in euros (€). Deliveries to the United States are offered and invoiced in US dollars (USD).

All prices are subject to change and non-binding. They may be amended or cancelled by us at any time without prior notice, unless otherwise agreed in writing.

Prices are quoted ex works, net, excluding VAT, freight, postage and packaging, and are based on the quantity categories underlying the inquiry. Prices are calculated on the basis of wages, material and manufacturing costs, charges and exchange rates known on the date of confirmation. Should these factors increase prior to delivery, we reserve the right to adjust prices accordingly.

Packaging and/or shipping costs shall be charged at cost price, unless otherwise agreed in writing.

For invoice amounts below CHF 200.– (USD / EUR 150.–), an order handling surcharge may be applied and any discounts may not be granted.

A technically unavoidable excess or shortfall in delivery of ±10% of the agreed quantity is reserved.

Unless otherwise agreed, our invoices are payable net, without discount, within 15 days from the invoice date.

Any deductions for discounts, bonuses, cash discounts, offsets or other deductions are only permissible if expressly agreed in writing and, where applicable, stated on our invoice. Unilateral adjustments to invoice amounts by the customer are not permitted and will be recharged. Credit notes are only valid if issued by us in writing.

Any claims for discounts or bonuses must be asserted in writing prior to the due date of the respective invoice; otherwise, the full invoice amount shall be payable.

Payment with discharging effect may only be made to the bank account specified on our invoice. Payment shall be deemed effected once the full amount has been credited to the invoice account.

In the event of default, we are entitled to charge default interest at a rate of 7.5% per annum as well as reminder fees, with a minimum of CHF 20.– per reminder. Failure to comply with our payment terms releases us from our delivery obligations but does not release the buyer from its obligation to accept the goods.

Transport and transfer of risk
Benefits and risks shall pass to the buyer at the latest upon dispatch of the goods from the factory, even if delivery is made carriage paid or under a similar clause. All shipments, including carriage-paid or truck deliveries, are made exclusively at the buyer’s risk.

Upon request and against reimbursement of costs, we will insure all shipments “door to door” against potential damage in the interest of the buyer.

Any complaints regarding transport damage must be reported to the relevant transport company prior to acceptance of the goods, and claims for compensation must be submitted in writing to the transport company.

The recipient must inspect the delivery immediately upon receipt for completeness and damage. Complaints regarding defective, incomplete or incorrect deliveries or services will only be considered if submitted in writing no later than 8 days after receipt of the shipment.

For consignment warehouses, complaints must be submitted in writing no later than 8 days after withdrawal from the warehouse. Hidden defects which could not be detected even after careful inspection must be reported no later than 8 days after their discovery. The recipient of defective goods must give us the opportunity to examine the alleged defects.

Our liability for defects is limited to the scope of the warranty provisions set out below.

Goods that are demonstrably unusable due to manufacturing defects or for other reasons will be repaired or replaced free of charge if returned carriage paid. Any further claims, in particular for direct or indirect damages, are excluded, even if defects are reported in due time.

Exchanges and return shipments are only accepted after prior agreement (following a notice of defects) and no later than two weeks after receipt of the goods. We expressly reserve the right to refuse returns or exchanges.

This applies in particular to goods manufactured specifically for a customer order or goods that are no longer in their original new condition or in undamaged original packaging.

We reserve the right to charge our costs or to credit less than the full invoice amount. Replaced parts shall become our property. Freight and packaging costs shall be borne by the buyer.

For all products, the current quality specifications in accordance with the company’s management system shall apply at all times (Carbide Quality, mechanical dimensions and tolerances).

Special conditions
Events of force majeure, shortages of raw or operating materials or electrical energy, fires, operational disruptions, strikes both at our premises and at those of our subcontractors, war, mobilisation, as well as currency restrictions, devaluations or depreciations of currencies or other governmental interventions in economic life entitle us, depending on the extent of the constraint, to withdraw in whole or in part from our delivery obligations, without the buyer being entitled to any compensation.

Clauses, conditions or reservations of the buyer that conflict with the above shall only be valid if expressly acknowledged by us in writing on the basis of special agreements.

We reserve the right to assign, transfer, pledge or otherwise dispose of, in whole or in part, any claims arising from the business relationship.

Retenition of title
We retain ownership of the delivered goods until full payment has been received. In such case, we are entitled to register the retention of title in the retention of title register at the buyer’s domicile. The buyer is then obliged to inform us immediately of any change of domicile of the buyer or the goods.

Trademarks, drawings and projects remain our property. They may not be used, reproduced or disclosed to third parties without our express consent.

Swiss law shall apply. The place of performance for payments is CH-1716 Plaffeien. The place of jurisdiction for both parties is the registered office of our company in CH-1712 Tafers; however, we reserve the right to also bring an action at the general place of jurisdiction of the debtor.

The present English version of these General Terms and Conditions is provided solely as a convenience translation. The German version shall be authoritative and legally binding. In the event of any discrepancy, ambiguity, or inconsistency between the English and German versions, the German version shall prevail.
 

Plaffeien, 02/2026